This is a critical element of our quality system. We take time, effort, and great care to clearly understand the customer’s need and then put plans in place to meet those needs. This is accomplished by a team effort with input from manufacturing, engineering, quality, and sales and customer service personnel. The goal is to meet the customer’s needs and expectations on the first attempt.

Definitions of specification terms and how we measure each:
The customer defines the specifications of the products we manufacture. During the quality planning process, we choose measurement techniques that will be suitable to verify those requirements are consistently met in our manufacturing processes. We prefer to work with the customer after learning of their needs, then choosing the most appropriate means to verify those dimensions.